Trafi Terms and Conditions and Privacy Policy

1. General Provisions

1.1 These Terms and Conditions together with all other additional terms and information that may be provided within the provision of the services (hereinafter referred as to the “Conditions”) is a legal agreement between Trafi Ltd., incorporated and acting under the laws of the UK, company code 9326640, address of registered office WEWORK SOUTH BANK CENTRAL, 30 Stamford Street London SE1 9LQ, United Kingdom, (hereinafter called as the “Company”), as the owner and administrator of the multi-platform Trafi (hereinafter called as “Trafi”), and you as the user of Trafi, governing your use of Trafi, also informing you on Company’s practices in connection with information that Company may collect via Company’s Web page and the software applications made available by the Company.

1.2 By using Trafi you accept and agree to be bound by all the provisions of these Conditions. In the event you do not agree to any of the provisions hereof, you are not allowed to use Trafi or any other services provided by the Company.

2. Scope of Trafi Services

2.1 Trafi is a real time data using multi-platform, available on Android, iOS and the Web, helping you to find the best possible way to commute from door to door by public transport, car sharing, ride hailing, cycling or walking. Public transport, ride hailing, car sharing or other mobility services (hereinafter called the “Transportation Services”) are conducted by Transportation providers (hereinafter called the “Transportation Providers”). The Company provides intermediary services only and shall never be considered as public transport, car sharing, taxi service provider or provider of any other means of transportation available.

2.2 As the owner of Trafi, the Company is a provider of intermediary services. Transportation Providers are responsible for the service they provide, according to their own terms, conditions and policies. However, the Company provides you with a full support system regarding any questions or complaints related to the Transportation Services. Please find more information regarding support services in clause no 3.2.4 and our Dispute Resolution section in clause 8 of these Conditions.

2.3 Terms and conditions of the Transportation Service are provided to you in a section of Trafi dedicated to that particular Transportation Service. By ordering Transportation Services you undertake to conduct according to the special terms and conditions related to that Transportation Services as well as to terms and conditions of the Company.

2.4 The Company provides full support regarding its services and those of the Transportation Providers. In case you have any issues, problems or concerns, you may contact the Company by e-mail or via Trafi internal message system.

3. Payment conditions

3.1 In case you want to use any of the Transportation Services and already have your account of that Transportation Provider, you may link it to Trafi. In this case you would make your payments directly to the relevant Transportation Provider. The Company then acts only as a host for the Transportation Services and does not provide any payment services.

3.2 In case you want to use any of the services, performed by the Transportation Providers, and you do not have your account of that provider or you do not want to link your account, you may create your Trafi account and perform payments using it. In that case you shall activate your credit card on Trafi platform, where credit card payments are carried out through payment intermediary ADYEN BV, which conducts its activity under the terms and conditions available at

3.2.1 Your obligation to pay for the Transportation Services shall be considered fulfilled from the moment the payment is credited to the Company’s account.

3.2.2 The service fee for the Transportation Services includes payment commission fees, including credit card Visa / MasterCard service fees / commission or other fees. The amount of the Transportation Service fee is shown in Trafi section dedicated to that Transportation Service terms.

3.2.3 For every day of delay to settle payments, you shall pay the Company an interest of 0.03 % (three hundredths) of the overdue amount.

3.2.4 The Company is responsible for the functioning of credit card payments and offers card owners support in solving problems. The resolution of credit card disputes takes place through the Company. The Company also provides refunds and cancellations for the Transportation Services that you ordered and paid via your Trafi account (see clause no 3.2.). In case you have any issues, problems or concerns regarding credit card payments, performed using Trafi account, or you want to execute your refund and cancellation rights, you may contact the Company support team by e-mail or via Trafi internal message system. The Company will put its best efforts to resolve the problem within three business days.

4. Privacy

4.1 The Company respects your privacy and is committed to protect the information you share with it.

4.2 To use services of Trafi, you can either use it without signing in the platform or connect it to your Facebook and Google accounts. In that case the Company receives your public profile and email address you shared.

4.3 To use Transportation Services promoted on Trafi, you can either link your accounts created on that Transportation Providers’ platforms or create your Trafi account, which links to the Transportation Services, if you see such option presented by the Company. The Company does not control nor has any impact to data protection of these Transportation Providers; therefore, your account for the Transportation Services shall be created according to the terms, conditions and privacy policies of these Transportation Providers.

4.4 In case you do not connect your account of the relevant Transportation Provider, you should not be able to use Transportation Services, unless you create your Trafi account.

4.5 The moment you connect your Transportation Service account to Trafi, you allow the Company to process the personal data submitted to the Transportation Provider.

4.6 Below you may find a detailed list of the information the Company collects, also the information on how the Company intends to use it and for which purposes:

4.6.1 Trafi cookie is being left on your device to save your preferences;

4.6.2 Trafi system is being tracked by Google Analytics;

4.6.3 Trafi system saves history of route searches to optimize a route finder;

4.6.4 Trafi does not store any credit card holder information. All the transactions are being made by certified third party system;

4.6.5 Trafi collects e-mail information which you agree to provide by downloading the application. By giving us this information, you consent to your information being collected, used, and stored by the Company for marketing purposes.

4.7 The Company use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using Trafi. The Company is also gathering statistical information about the use of Trafi to continually improve its design and functionality, understand how Trafi is used and resolving questions regarding hereof.

4.8 In no case the Company is responsible for the content of the websites or platforms of Transportation Providers.

4.9 In case you have any inquiries or concerns regarding your personal data that company collects, you may contact the Company support team by: e-mail or via Trafi internal message system.

5. Intellectual property

5.1 Subject to the limitations and restrictions provided in these Conditions, Company grants you only a limited, non-exclusive, non-sublicensable, non-transferable, license, to install and use Trafi in accordance with the terms and conditions stipulated herein for the sole purpose of enabling you to use Trafi through any device which may use Android Operating System and/or iOS Operating System or the Web. For the avoidance of doubt, it is hereby made clear that these Conditions do not transfer to you any interest in or the title to Trafi, but only limited rights to use Trafi solely in accordance with the terms and conditions hereunder.

5.2 Trafi, including, but without limitation, owns the proprietary algorithms and methods, inventions, patents and patent applications, copyrightable material, graphics, text, sounds, music, designs, specifications, data, technical data, videos, interactive features, software (source and/or object code), files, interface, and trade secrets pertaining thereto (collectively, “Intellectual Property”), are fully owned by or licensed to the Company and are subject to copyright and other applicable intellectual property rights under applicable laws.

5.3 The mark “Trafi”, Company logo and other commercial identifiers that Company uses, are all trademarks and/or trade names of the Company, whether registered or not. No right, license, or interest to such trademarks or trade names are granted hereunder.

5.4 You have no right to scan, copy or use, for any other purposes than using Trafi as established by these Conditions, any information or the integral part hereof provided to you while using Trafi or in the Company’s Web page

6. Your Rights and Duties

6.1 By using Trafi the you unconditionally undertake to faithfully act accordingly to these Conditions and other terms, conditions and policies, presented to you on Trafi or in the Company’s Web page

6.2 While using Trafi, there are certain types of behaviors which are strictly prohibited and may result in the suspension or blocking you from using Trafi, moreover expose you to civil and/or criminal liability, as appears in the list below. You shall not, whether by yourself or anyone on your behalf, or using your devices or accounts:

6.2.1 copy, modify, alter, adapt, make available, translate, reverse engineer, decompile, or disassemble any portion of Trafi;

6.2.2 create a browser, frame, or border environment around Trafi;

6.2.3 interfere with or disrupt the operation of Trafi, or the servers or networks that host Trafi or make it available, or disobey any laws or regulations or requirements, procedures, policies, or regulations of such servers or networks;

6.2.4 interfere with or violate other users’ rights to privacy and / or other rights, or collect data and information about users without their prior express of their consent, whether manually or with the use of any robot, spider, crawler, site search or retrieval application, or other automatic device or process to access Trafi;

6.2.5 transmit or otherwise make available through or in connection with Trafi any virus or any other computer code, file, application or program that is malicious by nature or defective, and may, or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component;

6.2.6 use Trafi for any illegal, unlawful or unauthorized purposes;

6.2.7. use Trafi for any commercial or other non-personal purposes, including any usage which generates any revenues, whether directly or indirectly, without Company’s prior written consent;

6.2.8. post objectionable content. Any offensive and/or inappropriate content will be removed by the moderators. Continuous abusive behavior will not be tolerated and will result in account deactivation.

7. Disclaimer and Warranties, Limited Responsibility

7.1 The Company does not warrant that the use of Trafi will be uninterrupted or error-free. The Company may correct, modify, amend, enhance, improve and make any other changes to Trafi, in whole or in part, at any time.

7.2 The Company makes no representation regarding the suitability of Trafi or any information provided through it, disclaim all warranties and conditions regarding the use of Trafi, and the Company is not and shall not be responsible nor liable for any error, fault or mistake of any and all information received through use of Trafi.

7.3 Trafi collects public transport and real time data from public sources.

7.4 The Company does not warrant nor guarantee any information provided through Trafi, including, but not limited to, any public transit information and/or any dynamic information, and assumes no liability, with respect to such information, as this information is based on the data provided to the public by any third parties (public transport operators), therefore might be changed at any time beyond any control of the Company. Among others, the Company makes no representation regarding the actual arrival or departure of the public transit lines to the respective transit lines stops, nor regarding their respective routes. By using Trafi you acknowledge and understand that the information presented on Trafi should be used for general informational purposes only and you should not rely on the accuracy of such information for the decision making. The Company takes no responsibility for updating or correcting any such information once it has been given.

7.5 The Company shall not be held responsible nor liable for the accuracy of the data provided via Trafi. Trafi algorithms work in a way to provide logically best route in the city; however, it is up to you to decide whether to take provided route or not.

7.6 These Conditions do not address, and the Company shall not be held responsible nor responsible for the privacy, information or other practices of any third parties, including any third party operating any site or service to which Trafi links.

8. Dispute resolution

8.1 Any dispute related to the Company, its services and/or Transportation services shall be settled by negotiation between you and the Company via e-mail or Trafi internal message system.

8.2 In case it is not possible to settle the dispute in the above manner, it shall be solved using Online Dispute Resolution platform managed by the European Commission. In this platform You may also find more information regarding consumer rights, dispute resolution as well as the national contact point in your country.

8.3 If you have used Trafi to order Transportation Services and have experienced issues or problems, you may contact the Company via the tools mentioned above, and the Company will mediate the dispute and find the best solution for you and the Transportation Provider.

8.4 Any dispute relating to use of Trafi or other services provided by the Company shall be subject to Lithuanian jurisdiction and shall be governed by the laws of the Republic of Lithuania.

9. Contact information

9.1 The Company may be contacted by e-mail

10. Updates of these Conditions

10.1 The Company may change these Conditions at any time. The “Last updated” legend at the top of this page indicates when it was last revised. Any changes will become effective immediately when posted. Usage of Trafi following these changes shall mean that you unconditionally accepted the revised Conditions.